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Return Policy & Process

  • Email us at tom@natureswayshop.com to initiate the return. Please include the item name, order number and reason for your return request,

  • Shipping costs for all returns will be the responsibility of the customer. Shipping costs are non-refundable. 

  • Cancellations will be accepted only prior to shipment.

  • Return package using your preferred shipping carrier. We recommend using insured/trackable mail for these types of returns as we cannot be responsible for items that don’t make it back to our store. 

  • Clearance and sale items are not eligible for return.

  • No price adjustments will be given on prior sales.

  • To be eligible for a refund, the item must be unused / unopened and with the safety seal intact. 

  • To complete your return, return shipment must include either the original packing slip or a printed email order confirmation. 

  • Once your return is received by us and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

  • If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. 

If you have not received your refund within 10 days, please email us at tom@natureswayshop.com or call (662)554-0085

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